Evaluating Conflicts Software - Part 4

Competency & Education is something RION Corp. is very focused on for the conflicts of interest community - especially since we're working to develop an agreeable standard with our C.A.S.E. initiative. It is of ultimate importance that conflicts checks are completed with the highest possible accuracy, and at least half of that relies on human comprehension since the existing processes are so cumbersome and manual. There's lots of room for mistakes.

We've been exploring the software evaluation checklist in Ms. Roberts' book the past few weeks, and she has some good ideas for questions to ask your vendors about requirements around competency, education, and training - we've added a few of our own:

• What level of competency is required?
• Will we need to understand programming or anything technical?
• In what timeframe can we expect to be trained and ready to work?
• Is there a particular learning curve after training?
• How frequently will we require education?
• Is there required training when we have to upgrade?
• Are there seminars?
• The education virtual, or is classroom attendance required?
• This is important to understand if travel expenses should be included in your budget.
• Are there any Continuing Legal Education (CLE) credits available for attending training?
• If yes, this increases the value of the training.

Again, these questions are from Sandra Roberts' book "Creating Conflicts of Interest Procedures for Protecting You and Your Firm from Malpractice" (Amazon).

Cori Blackburn

cori.blackburn@rioncorp.com
Twitter, Facebook, LinkedIn